How do I return an order?

If your Litelok doesn’t fit your needs then you are able to return it. We accept returns as long as they are within 14 days of you receiving your Litelok and it is in an unused condition.

To return your order, fill in our returns form, and email it to hello@litelok.com.This will inform us of your intent to return. Then, simply send your order back to us.
Please can you also print out a copy of your returns form and include it with your returned Litelok. If you are unable to do this, then please leave a note with all your relevant information inside your returned order as this will help when processing. When your Litelok has been processed and is eligible to be returned, we will issue you a refund.
Please note that if your Litelok doesn’t fit our required criteria, we are able to refuse your returned order. You are also responsible for the cost of the return, unless your Litelok is defective.

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