Cancellations, Returns and Refunds
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Am I able to return my LITELOK if it's defective?
If there is a problem with your Litelok then please do call us right away. We will try our best to diagnose the problem and hopefully fix it. If it is a problem that can’t be resolved over the phone, and your Litelok is still covered by your 12-month warranty, then we will organise for it to be r... -
If your Litelok arrives and you decide you’d like a different model, colour, or size instead, then that’s no problem. Please follow the same instructions listed above for returns. When informing us of this, please clearly list what Litelok you would like instead. If there is a price difference yo...
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How do I cancel an order I have just placed?
If you have placed an order and wish to cancel it then please do contact us immediately. We aim to dispatch all order within 1-3 working days. In some cases, there will be a note stating expected lead times on both the product page and shipping stage when you make your purchase. If you contact u... -
If your Litelok doesn’t fit your needs then you are able to return it. We accept returns as long as they are within 14 days of you receiving your Litelok and it is in an unused condition. To return your order, you'll need to print out a copy of our returns form and fill it in with the necessary ...
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Once we receive your returned Litelok we will begin processing it which can take between 1 - 3 working days. After processing, if you are eligible for a refund we will try and issue this right away, but it may take between 1 - 3 working days depending on your bank provider. During the current glo...
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If there is a problem with your Litelok then please do contact us right away. We will try our best to diagnose the problem and hopefully fix it. If it is a problem that can’t be resolved over the phone, and your Litelok is still covered by your 12-month warranty, then we will organise for it to b...
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Please send all returned orders to: LITELOK Unit 6 RAGLAN HOUSE BAILEY COURT SWANSEA SA5 4DE UK