Ordering and Shipping

  • Am I able to track my order?

    After you've made your order on our website you can check the status of your order byusing your order details and e-mail to log into our Check Order Status tool. Please note that you will have to use a different link depending on where you have made your order from: Check Order Status - United K...

  • Can I buy a LITELOK from a physical shop?

    At this moment in time, we do not have an of our products stocked in retail stores although this may change in the future.

  • Do you deliver to PO Boxes?

    Unfortunately we are unable to delivery to PO Box addresses. Please provide your full address at the time of ordering.

  • Do you delivery to the whole of the UK?

    Yes, we delivery to the whole of the UK.

  • How do I place an order?

    You can buy LITELOK products directly from our website.

  • How long does delivery take?

    The length of time it takes for you to receive your order will depend on the product(s) you have ordered, and the destination you are ordering from. United Kingdom - Generally, all orders made form the UK will be dispatched from our UK warehouse within 1-2 working days. If there is a lead time o...

  • How much does UK delivery cost?

    We offer a free standard 3-5 working day shipping service to the whole of the UK. An express next working day tracked service is also available for £6.99. Orders placed above the value of £200 will be shipped on our express tracked next working day service free of charge.

  • How will my product be delivered to me?

    We only use the most reliable shipping couriers to ship our products to you.

  • Order Dates for Christmas Delivery

    Please find our final shipping dates for Christmas delivery below: United Kingdom: 20th December 2024 (by 1pm GMT) Mainland Europe: 10th December 2024 (by 1pm GMT) United States & Canada: 19th December 2024 (by 1pm GMT) Australia & New Zealand: 16th December 2024 (by 1pm GMT) Any orders...

  • What happens after I've placed an order?

    You will receive an email from hello@litelok.com, confirming the order you’ve placed with us. The confirmation email contains important information such as your order number, order details and shipping address. Please keep this email safe. Once the order has been dispatched, you'll receive anoth...

  • What happens if I'm not home?

    If you aren't home, the couriers will leave a delivery note at your property with instructions on collection or redelivery.