Ordering and Shipping

  • Am I able to track my order?

    Once your item is out for delivery, you will receive an email from us with a tracking code from your courier. Please follow the instructions on the email and enter your tracking code to check the status of your delivery.
  • Can I buy a LITELOK from a physical shop?

    At this moment in time, we do not have an of our products stocked in retail stores although this may change in the future.
  • Do you deliver to PO Boxes?

    Unfortunately we are unable to delivery to PO Box addresses. Please provide your full address at the time of ordering.
  • Do you delivery to the whole of the UK?

    Yes, we delivery to the whole of the UK.
  • How do I place an order?

    You can buy LITELOK products directly from our website.
  • How long does delivery take?

    The length of time it takes for you to receive your order will depend on the product(s) you have ordered, and the shipping you have selected. United Kingdom - Generally, all orders made form the UK will be dispatched from our UK warehouse within 1-2 working days. If there is a lead time on a pro...
  • How much does UK delivery cost?

    Delivery to all parts of the UK costs £6.99. This is an express delivery service.
  • How will my product be delivered to me?

    We only use the most reliable shipping couriers to ship our products to you.
  • What happens after I've placed an order?

    You will receive an email from hello@litelok.com, confirming the order you’ve placed with us. The confirmation email contains important information such as your order number, order details and shipping address. Please keep this email safe. Once the order has been dispatched, you'll receive anoth...
  • What happens if I'm not home?

    If you aren't home, the couriers will leave a delivery note at your property with instructions on collection or redelivery.