Shipping

  • Am I able to track my order?

    Once your item is out for delivery, you will receive an email from us with a tracking code from DHL. Please follo the instructions on the email and enter your tracking code to check the status of your delivery.
  • Do you deliver to PO Boxes?

    Unfortunately we are unable to delivery to PO Box addresses. Please provide your full address at the time of ordering.
  • Do you delivery to the whole of the UK?

    Yes, we delivery to the wole of the UK.
  • How long does delivery take?

    Generally, delivery will be made the next business day when you order before 1pm. If you make an order after 1pm on a business day then your order will be dispatched the following business day. Orders made over the weekend, or after 1pm on a Friday will be dispatched on Monday and should be deliv...
  • How much does UK delivery cost?

    Delivery to all parts of the UK costs £6.99. This is an express delivery service.
  • How will my product be delivered to me?

    We only use the most reliable shipping couriers to ship our products to you.
  • What happens after I've placed an order?

    You will receive an email from hello@litelok.com, confirming the order you’ve placed with us. The confirmation email contains important information such as your order number, order details and shipping address. Please keep this email safe. Once the order has been dispatched, you'll receive anoth...
  • What happens if I'm not home?

    If you aren't home, the couriers will leave a delivery note at your property with instructions on collection or redelivery.